Customer Information

Our Returns Policy

At malleys.co.uk. we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

Unsuitable Purchases

If for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days, and we will issue a full refund for the price you paid for the item.

Material or Manufacturing Faults:

You can always return items if they are defective.  Due to the nature of many of the mechanical products that we sell, many problems can be resolved with a slight adjustment.  We therefore recommend that you call us on 01324 621961 so that we may ascertain the exact nature of the problem and arrange a solution accordingly. 

Delivery charges

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us. Otherwise you will be responsible for those charges.

To return an item:

To return an item, please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licences, manuals and accessories. Then send the package to the address below:

Malleys, 57-61 Grahams Road, Falkirk, FK2 7DJ.

For your protection we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Cancelling an item:

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery. This applies to all our products. 

To cancel this contract, please fill out the back of the delivery slip that accompanies your items, giving the reason for the return as "Contract cancellation". Please package the relevant item securely and send it to us with the delivery slip so that we receive it within seven working days of the date that the item was delivered to you. The return address is:

Malleys, 57-61 Grahams Road, Falkirk, FK2 7DJ.

For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you with the delivery slip, we may arrange for collection of the item from your residence at your cost. 

 

What Can We Do For You?

We are main stockists for Raleigh Cycles and all the leading Nursery Brands.  We hold large stocks and can fulfill most orders delivered to anywhere in the mainland UK within 3 working days.

As a family run business we really care that our customers are satisfied with their purchase.  Our wide experience and expertise ensures that we can give you the right advise when considering which product is most suitable.

We try to ensure that our prices are competitive and offer value added packages with many lines.  Delivery by Securicor Omega is free with orders over 150.00 within the Mainland UK.  Other destinations can be quoted for on request.

We have selected a variety of merchandise to feature in our on-line shop, but please do not hesitate to contact us with your other requirements. 

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